# Returns & Repairs

> Fernweh Supply Co. — Small-batch gear for the long way round.
> A Busymate AI demonstration store. Source: https://woo.demo.busymate.ai/returns/

You have 60 days from delivery to send anything back, for any reason or none. That is longer than the 14 days EU law requires, and the extra days are ours, not a legal obligation — your statutory right of withdrawal is described at the bottom of this page and is unaffected by anything above it.

## How to send something back

- Write to [hallo@fernweh.example](mailto:hallo@fernweh.example) with your order number, or ask in the chat on this site.
- We email a prepaid label for Germany and the EU. Elsewhere we refund the return postage once the parcel arrives.
- Refunds go back to the original payment method within three working days of the parcel reaching us. Cards take a further two to five days to show it.

## What we can take back

Unworn, unwashed items in resaleable condition, with tags where they had them. Merino that has been worn once is fine — we would rather you tried it than guessed. Underwear and socks that have been worn are not, for reasons that need no explanation. Sale items return at the price you paid.

## Repairs

We repair anything we made, for as long as we can get the parts, and for the first three years we do it free including postage. After that it is charged at cost — typically €15 to €40 for a zip, a strap or a re-stitch — and we tell you the price before we start. Send a photograph first; half of what people ask about turns out to be a five-minute fix they can do at home, and we will say so.

## Guarantee

Three years against manufacturing fault, from the delivery date, on everything except the ink and the paper refills. A fault is a seam, a zip, a weld or a coating that failed doing what the product is for. Wear is not a fault, and neither is a bag that was overloaded past its rating.

## Your statutory right of withdrawal

As a consumer in the EU you may withdraw from this contract within 14 days of receiving the goods without giving any reason. To do so, tell us in a clear statement — an email is enough. We will refund all payments received, including standard outbound delivery, within 14 days of being told. We may withhold the refund until the goods are back with us.